What Is Chase Travel Customer Support for Changes Cancellations Claims

Chase Travel customer support is the service that assists customers with changes, cancellations, refunds, and claims for bookings made through the Chase Travel Portal.

If a flight, hotel, car rental, or vacation package was booked using Chase Ultimate Rewards® points or an eligible Chase credit card, all major modifications must be handled through Chase Travel rather than directly with the airline or hotel.

Chase Travel customer support can be reached by phone at 1-855-628-4230.

This guide explains how Chase Travel support works, when to contact them, what policies apply to changes and cancellations, how refunds and claims are handled, and answers the most frequently asked questions about the Chase Travel Portal.

What Is Chase Travel Customer Support?

Chase Travel customer support is the dedicated assistance service for reservations booked through the Chase Travel Portal, formerly known as the Ultimate Rewards travel portal.

Chase Travel acts as the booking intermediary between customers and travel providers such as airlines, hotels, and car rental companies.

Because of this structure, Chase Travel—not the airline or hotel—controls:

• Reservation changes
• Cancellations
• Refund requests
• Travel credits
• Claims guidance

What Does Chase Travel Customer Support Handle?

Services Provided by Chase Travel Support

Chase Travel customer support assists with:

• Flight changes and rebooking
• Trip cancellations
• Refund and travel credit requests
• Hotel and car rental modifications
• Issues with Ultimate Rewards point redemptions
• Travel claims related to delays or cancellations
• Assistance during airline schedule changes

All bookings made through the Chase Travel Portal must be managed through Chase Travel customer support.

When Should You Contact Chase Travel Instead of the Airline?

You should contact Chase Travel customer support if:

• Your booking was made through the Chase Travel Portal
• You paid using Ultimate Rewards points
• You need to cancel or change a reservation
• You are requesting a refund or travel credit
• You are filing a travel-related claim

Airlines may assist with seat selection or meal preferences, but major changes and refunds must go through Chase Travel.

How to Contact Chase Travel Customer Support

Chase Travel Phone Support (Fastest Option)

Chase Travel customer support can be contacted at 1-855-628-4230.

Calling allows agents to:

• Access your itinerary
• Review fare rules
• Coordinate with airlines and hotels
• Process eligible changes or cancellations

Contacting Chase Travel Online

Customers can also manage travel through:

• Chase Online Banking
• Chase Ultimate Rewards dashboard

Using the Chase Mobile App

The Chase mobile app allows users to:

• View itineraries
• Track refund status
• Access travel confirmations

How Chase Travel Handles Flight Changes

Changing a Flight Booked Through Chase Travel

To change a flight:

1. Contact Chase Travel customer support
2. The agent reviews airline availability
3. Fare differences or change fees are disclosed
4. The itinerary is updated upon approval

Many airlines no longer charge change fees, but fare differences may still apply.

Chase Travel Cancellation Rules Explained

Cancelling a Booking

Cancellation eligibility depends on:

• Airline or hotel policy
• Fare type (refundable vs non-refundable)
• Timing of the cancellation

Non-refundable bookings may qualify for airline or hotel credits instead of cash refunds.

24-Hour Cancellation Policy

Some flights qualify for free cancellation within 24 hours, particularly if booked at least seven days before departure.

Chase Travel Refund Timelines & Methods

Refund Processing Timeframes

Chase Travel refunds usually take:

• 7–21 business days for points refunds
• Up to 30 days for credit card refunds

Refund timing depends on the travel provider’s processing policies.

Chase Travel Claims & Travel Protection

What Types of Claims Does Chase Travel Support Help With?

Chase Travel support assists with claims related to:

• Trip cancellation or interruption
• Trip delays
• Lost or delayed baggage

Coverage depends on the Chase credit card used for booking.

Documents Required for Chase Travel Claims

Common documentation includes:

• Receipts
• Proof of delay or cancellation
• Booking confirmation

Chase Travel agents help guide customers through the claim initiation process.

Chase Travel Portal FAQs (Schema-Ready)

What is the Chase Travel Portal?

The Chase Travel Portal is an online booking platform where Chase cardholders can book flights, hotels, and car rentals using cash or Ultimate Rewards points.

Do I need to contact Chase Travel if I booked through the portal?

Yes. All changes, cancellations, and refunds must be processed through Chase Travel customer support.

Can I cancel a flight booked with Chase Travel?

Yes, but eligibility depends on the airline’s fare rules and the type of ticket purchased.

How do I change a booking made through Chase Travel?

You must contact Chase Travel customer support to request any changes.

How long do Chase Travel refunds take?

Refunds typically take 7–21 business days for points and up to 30 days for card payments.

What happens if an airline cancels my flight?

Chase Travel support can assist with rebooking, refunds, or travel credits depending on airline policy.

Can I manage my booking directly with the airline?

You may manage seats or meals, but refunds and itinerary changes must go through Chase Travel.

Important Travel Tips for Faster Support

• Call during off-peak hours
• Keep your itinerary number ready
• Review fare rules before calling
• Use the Chase app to track updates

Conclusion: Chase Travel Customer Support Explained

Chase Travel customer support manages all changes, cancellations, refunds, and claims for bookings made through the Chase Travel Portal.

Policies vary based on airline, hotel, and fare rules, which Chase Travel enforces on behalf of customers.

For assistance, Chase Travel customer support can be reached at 1-855-628-4230.